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Knowledgebase

Get answers and information for common questions.

How do I enable auto-renew on my domain?
Auto-renew is a feature that automatically generates an invoice for a domain renewal which can then be paid automatically or manually depending on your billing preferences. This can be enabled/disabled via the Clickhost dashboar...
What is my Domain Password (EPP)
An Auth-Code, also known as an EPP code, domain password, authorization code, transfer code, or Auth-Info Code, is a generated passcode required to transfer a domain name between domain registrars. The password is intended to ind...
Where do I submit a domain transfer request?
Transferring a domain name means changing the registrar with which your domain name is registered. Currently, we can only perform a domain transfer directly from our domain names page at https://clickhost.com.au/domain-names All...
How do I enable transfer lock on my domain?
You can lock your domain names at the registry so they can't be transferred away. Transfer lock provides extended protection so your domain can't be stolen. Unfortunately, we cannot offer transfer lock on AU domains currently as ...
How do I update my domains nameservers?
If you've recently migrated to Clickhost you'll need to update the domain's nameservers so that the DNS resolves directly from our server. If the domain name is registered with us you can follow these steps to update the nameserv...
How do I setup my own custom nameservers?
Glue records are essentially A records or IP addresses that are assigned to a domain name or subdomain. They're typically used for nameservers. For example, where we have clickhost.com.au, we have nameservers configured as ns1.cl...
Where do I update my domain name contacts?
There can be up to four different contacts of record listed for a domain Owner: The registrant and owner of the domain. Admin: The administrative contact of a domain. Typically the administrative contact is delegated to pe...
Update about registering AU domains using a Trust Entity
Recently we stopped accepting domain registrations where the registrant would be a "trust" entity directly because domains ending in "AU" can no longer be registered directly to a trust ABN entity. They can only be registered to a...
How do I find my EPP Code
If you want to transfer a domain name from one registrar to another, you might need to provide a password for the domain (commonly known as an EPP code or AuthInfo). The process of obtaining your domain's authorization code may v...
What are the eligibility criteria for registering a .AU domain name?
The criteria for registering a .AU domain name varies depending on the extension. To view the full criteria please see auDA’s documentation online here.
How do I renew my domain name manually?
If you wish to renew your domain name manually you can through our dashboard. .AU domain names cannot be renewed until they reach 90 days or less until the next due date. 1. Log into our Dashboard 2. Click Manage Do...
How to move a domain to a new different customer account
This article will show you how to move a domain to a different existing Clickhost account. The account must already exist for this process to work. 1. Log in to your Clickhost Account 2. Click Manage Domains in the menu to the lef...

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