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Knowledgebase

Get answers and information for common questions.

How do I enable SSH access for my hosting account?
SSH or Secure Shell is a network communication protocol that enables two computers to communicate and share data. Secure File Transfer Protocol (SFTP) is a file protocol for transferring large files over the web. It builds on the...
How do I whitelist my IP address for Remote MYSQL Access?
Remote MySQL allows remote hosts (servers) to access MySQL databases on your account. This is useful, for example, if you wish to allow shopping cart or guestbook applications on other servers to access your databases Access to S...
How do I check for firewall blocks on my ClickX Hosting Service?
The firewall checker can be used to identify any potential issues you may have from a device on your network. These issues range from failed cPanel logins, failed email logins to more server issues like a compromised device.  You...
How to enable GZIP Compression
What is Gzip Compression? Gzip compression is a method used to reduce the file size of web pages, CSS files, and JavaScript files before they are sent from the server to the client's browser. Enabling Gzip compression can signific...
How to deal with a compromised WordPress website?
Discovering that your WordPress website has been compromised can be a stressful experience, but there are steps you can take to resolve the issue and secure your site. Follow the guidelines below to handle a compromised WordPress ...
Setting up a NodeJS Application
NOTE: This guide is tailored for Node.js developers who are looking to start working with cPanel. We provide access to the NodeJS Selector for advanced developers but we don't provide any support relating to the NodeJS Selector o...
How to investigate high bandwidth usage of a cPanel hosting account
If you have noticed unusually high bandwidth usage on your cPanel hosting account, it's essential to investigate the source of this increased consumption. High bandwidth usage can impact the performance of your website. Steps to i...
What is an .htaccess file?
A .htaccess file is a configuration file used on web servers running the Apache software. It allows webmasters to override server configuration settings for the directory that the file is placed in, as well as its subdirectories. ...

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